Maryam Gill jailed for Santander Bank Fraud at Call Centre

Maryam Gill, from Bradford, has been imprisoned for committing bank fraud while she was working at a Santander call centre.

Maryam Gill jailed for Santander Bank Fraud at Call Centre f

"Another victim's details were used 18 times, for sums totalling £1,800."

Maryam Gill, aged 22, of Little Horton, Bradford, was jailed for three months after she stole customers’ bank details while working in a bank’s call centre.

Gill worked as a customer service advisor for Santander in Bradford between May 27 and September 1 in 2018.

During that time, she defrauded customers out of more than £1,800. She also attempted to steal £12,700 but the transactions were unsuccessful.

Rebecca Young, prosecuting, said that most of the items using customers’ details were “related to women or to ordering takeaway food”.

Bradford Crown Court heard that Gill had even used one victim’s card to order a Domino’s pizza 12 seconds after she finished a call with the customer.

Ms Young said: “Once she had the card details, sometimes within minutes of the call, she would use the details to order food or beauty items, being delivered to her home.

“There were nine complainants. The first victim’s loss was £29 when an order was made 12 seconds after speaking with Gill for Domino’s pizza to be delivered to her home.

“Another victim’s details were used 18 times, for sums totalling £1,800.

“Gill purchased fake eyelashes, something from Selfridge’s, other beauty items, paid for Uber taxi rides, and more Domino’s orders.

“She used her own phone when doing so, and that is how she was so quickly identified. This was abuse of a position with a high degree of trust.”

The court heard Gill pleaded guilty at the first opportunity and had no previous convictions.

She had a “bright academic past” but was “a naive and immature individual” who has brought “humiliation and shame to herself”.

The Telegraph and Argus reported that Gill claimed to be remorseful for what she had done, but Recorder Dafydd Enoch QC rejected them and said she had been caught “red-handed”.

He said:

“I can’t escape the feeling you don’t fully understand the seriousness of what you have done.”

“When people work in banks with access to hundreds of people’s personal details, they have a very important responsibility not to abuse their position.

“Time and again the Court of Appeal has said people who steal money by abusing a position of trust will go to prison.

“You used multiple people’s details to steal £1,800 worth of goods for yourself.

“You have no choice but to accept full responsibility for your actions because most of the items bought were beauty products, you were caught red-handed, and I do not accept you have been fully remorseful.

“This was a systematic misuse of the public’s information in a position of trust. What sort of message would it send to people who work in banks if they think they can do this?”

Maryam Gill was sentenced to three months in prison.

Dhiren is a journalism graduate with a passion for gaming, watching films and sports. He also enjoys cooking from time to time. His motto is to “Live life one day at a time.”

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