Which Companies are replacing Workers with ChatGPT?

It has been revealed that one in four companies have started replacing employees with ChatGPT.

The AI chatbot emerged in November 2022 and it has many capabilities. This includes the ability to answer questions, create content, write code and more.

However, there is concern about how it may affect jobs.

A survey commissioned by Resume Builder garnered responses from 1,000 US business leaders.

It found that currently, 49% of companies are using ChatGPT, 93% of whom say they plan to expand their use of the chatbot.

Additionally, 30% of companies say they plan to start using it, 85% of whom say they will start doing so in the next six months.

Of companies that currently use ChatGPT, 66% use it for writing code, while 58% use it for copywriting/content creation, 57% for customer support, and 52% for creating summaries of meetings or documents.

The majority of companies also use ChatGPT to facilitate hiring; 77% say it helps them write job descriptions, 66% draft interview requisitions, and 65% respond to applicants.

Ed-tech startup Khan Academy plans to use the chatbot to power Khanmigo, an AI-powered assistant that functions as both a virtual tutor for students and a classroom assistant for teachers.

Meanwhile, Koo is set to enable creators to compose and draft posts using ChatGPT.

The feature is available for verified profiles on Koo and will be rolled out to all users soon.

The creators will be able to type their prompts to ChatGPT within the app or use Koo’s voice command feature to give their voice prompts without typing.

Overall, most business leaders are impressed by the chatbot. Fifty-five per cent say the quality is “excellent” while 34% say it is “very good”.

Chief Career Advisor Stacie Haller says: “There is a lot of excitement regarding the use of ChatGPT.

“In talent acquisition, the more mundane tasks like writing job descriptions, interview questions, and following up with candidates are already being replaced by ChatGPT.

“Writing code is another area where this technology can provide output, while employees focus on more strategic initiatives

“Just as technology has evolved and replaced workers over the last several decades, ChatGPT may impact the way we work.

“As with all new technologies, companies’ use of ChatGPT will be continuously evolving, and we are only at the onset.”

Meanwhile, 48% of companies have replaced workers with the chatbot.

In February 2023, CS India made the groundbreaking decision to appoint ChatGPT as its CEO, overseeing the day-to-day operations and driving the organisation’s growth and expansion.

Business leaders say ChatGPT may lead to more layoffs in the future.

When asked if ChatGPT will lead to any workers being laid off by the end of 2023, 33% of business leaders say “definitely” while 26% say “probably”.

For companies that have not started using the chatbot but plan to, fewer think layoffs will result.

Only 9% say the company’s use of ChatGPT will “definitely” lead to workers being laid off, while 19% say “probably”.

Haller continued: “Since this new technology is just ramping up in the workplace, workers need to surely be thinking of how it may affect the responsibilities of their current job.

“The results of this survey shows that employers are looking to streamline some job responsibilities using ChatGPT.”

By using ChatGPT, 99% of companies say they have saved money.

Forty-eight per cent of companies have saved more than $50,000, while 11% have saved over $100,000.

Morgan Stanley has added the chatbot to its company to help it change how its wealth management personnel locate relevant information.

For Salesforce, ChatGPT will help the company deliver instant conversation summaries, research tools, and writing assistance directly in its collaboration software Slack.

Haller said:

“The economic model for using ChatGPT is also evolving.”

“It will be interesting to see how this plays out in terms of savings as well as the reorg of certain jobs within the companies.”

There is the possibility that ChatGPT could help workers retain their jobs.

When assessing candidates to hire, 92% of business leaders say having AI/chatbot experience is a plus, and 90% say it’s beneficial if the candidate has ChatGPT-specific experience.

Haller added: “Companies are already expecting candidates to have experience with ChatGPT.

“The use of this technology is certainly something employees and candidates will want to stay current on.

“Job seekers certainly should add this skill if they have it to their resume, and employers should add it to their list of required or preferred skills if it’s something they expect from candidates.

“As seen throughout history, as technology evolves, workers’ skills need to evolve and change as well.”