"We were told this was enforced from May 1."
A family’s £8,400 holiday to Morocco was ruined after their hotel decided to become adults-only and they were only told about the change on the flight over.
The Vaghela family had been looking forward to their holiday at the White Beach Resort Taghazout since they booked it in February through Love Holidays.
Four family groups were in the party.
But on their arrival, staff said the family’s two children could not stay.
The hotel had become an ‘adults-only’ establishment just weeks before they travelled. Dipak and Krita claimed they were informed of the change via an email that was sent to them while travelling.
The couple was forced to go to a separate hotel several kilometres down the coast with their children.
According to Krita, staff said others had also been turned away.
Krita said: “We landed at 5:40 pm, we received the email at 4:29 pm, but we had no internet access until we got to the hotel.
“Apparently, it’s because they are under 18. We were told this was enforced from May 1.
“If Love Holidays was already aware, why wait till the day we are travelling, whilst in flight, to send an email to the group with children stating their hotel has been changed?
“This is totally unacceptable. This has really destroyed our plans and ruined what was meant to be a perfect first family holiday.”
The holiday was supposed to be the family’s first big group trip so they made sure to find the best location, close to the beach, with an all-inclusive package.
Several members of the party tried to contact Love Holidays about the issue.
But Krita claimed they were given a generic response to “speak directly to the hotel reception”.
Krita continued: “The hotel staff have also informed us of the same situation occurring to other families over the last couple of weeks who have booked through Love Holidays and have had to be moved.
“We would all like for this matter to be resolved as we do not wish to stay at this hotel and want to celebrate as our family group as intended.”
A spokesperson for Love Holidays said:
“We’re really sorry to hear of Ms Vaghela’s experience and are working hard to resolve the situation for the whole party.
“We’re in touch with Ms Vaghela to support her during this time and are also reviewing our processes with our hotel suppliers to avoid instances like this happening again.”