"Thank you Air India for this wonderful surprise."
Hockey star Rani Rampal and actress Tillotama Shome recently expressed their frustrations with Air India.
They highlighted significant issues faced by passengers travelling with the airline.
On October 6, 2024, Rani Rampal took to social media to voice her anger after discovering that her luggage had been damaged.
She was upset after landing in Delhi and finding her bag broken.
This was upon her return from a vacation in the United States and Canada.
Sharing a photo of her damaged suitcase, Rani sarcastically wrote:
“Thank you Air India for this wonderful surprise.
“This is how your staff treat our bags.”
Air India quickly responded to her post, asking for details about her flight, and Rani complied, hoping for a resolution.
In the ensuing X thread, other travellers echoed her complaints, revealing a pattern of luggage mishandling by the airline.
Thank you Air India for this wonderful surprise. This is how your staff treat our bags. On my way back from Canada to India this afternoon after landing in Delhi I found my bag broken.@airindia pic.twitter.com/xoBHBs0xBG
— Rani Rampal (@imranirampal) October 5, 2024
Similarly, Tillotama Shome raised concerns about poor communication from Air India regarding a significant delay on her Mumbai-London flight.
On the same day, she revealed that her flight, originally scheduled for 5:15 am, was delayed by more than eight hours.
Tillotama criticised the airline for failing to notify passengers about the delay, stating:
“Not one message, not one call.”
She was travelling with a patient who was scheduled for treatment in London.
The actress expressed her disappointment with the airline’s lack of accountability and solutions.
In a series of posts, Tillotama detailed her experience, emphasising that passengers were only informed of the extended delay after check-in.
Despite Air India’s claims that notifications were sent to registered phone numbers, Tillotama and other passengers were left frustrated.
She tagged both Air India and the Directorate General of Civil Aviation India, calling for accountability.
Tillotama Shome even suggested that the airline suspend operations until improvements are made.
The airline later responded by stating that their staff was doing everything possible to mitigate inconveniences.
It urged passengers to reach out for real-time assistance.
However, the actress claimed that no assistance was provided for passengers, leaving them stranded without options for rest or alternative travel arrangements.
AI 129. @airindia flight to Heathrow. Delayed as of now from 5.15 am to 10am. No message, no calls from the airlines to notify passengers of the delay. Upon contacting AI, all they can say is sorry. Zero accountability and no solutions offered. India’s official airline
— Tillotama Shome (@TillotamaShome) October 6, 2024
She wrote: “AI 129 to Heathrow is delayed from 5.15 am to 1.30 pm.
“No information of delay was given. No calls, no messages. No hotel provided to sleep.”
“No alternative flight options. Our luggage is checked in. Is this LEGAL? How are we being compensated?”
Both Rani Rampal and Tillotama Shome’s experiences highlight a troubling trend in customer service and communication from Air India.
As these incidents gain attention, it remains to be seen how the airline will address the concerns raised by its customers.
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