The Head of Quality will be to lead a team to ensure effective delivery is met for all learners

The Head of Quality is fully responsible for all aspects of delivery models and delivery personal.

The Head of Quality will work closely with the Directors to help develop and execute the company’s goals.

Key Tasks and Accountabilities

• To develop and manage delivery plans to ensure the delivery team understand key milestones, deadlines and targets are met.
• We be accountable for the overall standard on the SAR, and QIP to ensure they are in line with EIF.
• To lead the national delivery team and support colleagues in the wider management team for the levy business, to achieve company targets.
• To line manage allocated staff responsible for coordinating the above activities.
• To drive forward a strategy on continuous improvement for learning with relentless focus on outstanding experiences for our learners and employers.
• To provide weekly progress reports to the Director and to be responsible for tracking and monitoring of starts to inform delivery plans and resources required, working with the wider levy management team.
• To ensure all company documentation is fully compliant.
• To ensure appropriate levels of Continuous Professional Development (CPD) for all delivery personnel are in place to reach outstanding grades on Observations
• To work with colleagues across the business to monitor the changing landscape of funding and sector requirements, identifying development areas that the business should act upon and coaching team members effectively.

Expectations and Targets

• Retention rates
• Timely Achievers
• Enrolment/Induction and delivery documentation compliance – Audits
• Managing Performance
• Improving performance to deliver excellence via robust and regular performance management reviews that meet our vision, mission and values

Other Targets:

• To identify opportunities to enhance the work with our existing and new stakeholders
• There will be a responsibility to keep CPD detail live and current
• Qualifications and Knowledge

Essential

Must hold IQA or similar

Experience of managing people

Experience producing SAR & QIP

Experience of client management

Knowledge of the Apprenticeship Levy

Understanding of the new Apprenticeship Standards

Understanding of the FE sector and impact the Levy will have for employers

Proven experience of managing apprenticeship delivery

Corporate management experience

Experience of presenting at various levels, from senior management to young people

Experience of working to targets

Staff Management experience

Understanding of funding and registration for Apprenticeships

Full understanding of Apprenticeship frameworks and mapping job roles to new Apprenticeship Standards

A full, clean drivers licence, access to own vehicle with business insurance

Desirable

Experience in the financial service sector

Experience of working in a leadership/mentoring role

Project Management Experience

Experience of working with education partners, particularly with delivery across multiple sectors

Tagged as: apprenticeship, IT, management, PA, PR