Prefer building relationships over chasing sales targets?

If you enjoy the people side of sales or customer service — getting to know customers, keeping things on track, and being someone they can rely on — but could happily leave the cold calling and hard targets behind, this role offers a different path.

We’re recruiting for a Customer Engagement Specialist, a newly created position designed to strengthen how customers are supported, communicated with and retained.

You’ll play a key role in making sure customers feel looked after from their very first order — and long after.

What’s on offer

•            A newly created role you can really make your own

•            The chance to play a key part in improving customer experience

•            A collaborative SME environment where your input matters

•            A stable, well-established business with a strong reputation

•            A role focused on relationships — not sales targets

About the business

Our client is a well-established manufacturing SME with over a century of history. They produce specialist engineered solutions used in sectors including aerospace, defence and power generation.

Alongside this impressive technical capability they place just as much importance on the way they support and communicate with their customers.

The role

This position sits at the centre of the business, connecting customers with internal teams and ensuring everything runs smoothly from order to delivery.

You’ll take ownership of the customer experience — not in a scripted or reactive way, but by staying one step ahead, keeping communication clear and building trust over time.

What you’ll be doing

• Managing customer onboarding from initial order through to delivery
• Keeping customers regularly updated on progress and timelines
• Acting as the main point of contact for questions and issue resolution
• Coordinating quotations, orders and supporting documentation
• Working closely with production and operations teams
• Communicating any delays or changes clearly and proactively
• Looking for ways to improve the overall customer journey

What we’re looking for:

This role is all about mindset and approach.

You might come from a background in:

• Customer service
• Internal sales / Account management
• Customer success

More importantly, you’ll be someone who:

• Enjoys building genuine, long-term relationships
• Communicates clearly and confidently
• Is organised and detail-oriented
• Takes ownership and sees things through
• Stays calm and solution-focused under pressure
• Works well with different teams across a business

An interest in manufacturing or engineering would be helpful, but it’s not essential — you’ll be supported in learning the technical side.

Apply now

If you like being the person customers trust, the one who keeps things moving, solves problems and makes sure nothing gets missed — you’ll feel right at home here.

We’d love to hear from you.

Tagged as: engagement