Workplace Services Administrator

Location: London, EC4V 4HN
Hours of work: 40
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Workplace Services Administrator to act as the key interface with the customer and be fully conversant with day-to-day activities within the building.

Job Overview

The Workplace Services Administrator role is responsible for ensuring all services consistently meet the required standard, with all areas clean, fully operational and ready for business. This includes meeting rooms, common areas, toilets and essential support areas.

The successful individual will demonstrate excellent customer service, confidence and professionalism at all times. The role involves proactive engagement with stakeholders at all levels to ensure service excellence, effective communication and a consistently high standard of delivery throughout the building.

Key Responsibilities

• Maintain the Meeting Rooms Standard, including room presentation, equipment checks and stock replenishment
• Prepare and deliver meeting room hospitality requests, including tea and coffee service
• Ensure all areas are clean, tidy, well stocked and ready for business at all times
• Support day-to-day hospitality requirements and reinstate meeting rooms following use
• Proactively maintain high standards of cleanliness in designated areas
• Log all reactive tasks via the helpdesk and monitor actions through to completion
• Identify, report and/or rectify Health & Safety hazards
• Liaise closely with the facilities management team, suppliers and end users to ensure consistent standards and service delivery

Person Specification

• Proven experience within a strong customer service environment
• Experience of front-of-house or hospitality within a corporate setting
• Confident and proactive communicator, both written and verbal
• High standard of personal appearance suitable for visitor hosting
• Ability to build effective working relationships at all levels
• Experience supporting facilities management services and meeting KPI requirements
• Strong organisational skills with excellent attention to detail
• Commitment to following processes and sharing best practice

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