{"id":64289,"date":"2026-09-28T00:00:00","date_gmt":"2026-09-27T23:00:00","guid":{"rendered":"https:\/\/www.desiblitz.com\/jobs\/job\/deputy-general-manager\/"},"modified":"2026-09-28T18:27:40","modified_gmt":"2026-09-28T17:27:40","slug":"deputy-general-manager","status":"publish","type":"job_listing","link":"https:\/\/www.desiblitz.com\/jobs\/job\/deputy-general-manager\/","title":{"rendered":"Deputy General Manager"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong>We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. This role is working full time 44 hours per week&nbsp;and you must be fully flexible to work during all opening hours, paying up to &pound;39,000 p\/a.&nbsp;<\/strong><\/p>\n<p><strong>Join Our Team of Remarkable People <\/strong><\/p>\n<p>At Buzz Bingo, together we&rsquo;re on a mission to be the Nation&rsquo;s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we&rsquo;ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!<\/p>\n<p>We believe in the power of Bingo to bring people together, and it is that spirit of connection &#8211; online and in Club &#8211; that makes us a Bingo business unlike any other.<\/p>\n<p><strong>The Role You&rsquo;ll Play<\/strong><\/p>\n<p>As Deputy Manager you&rsquo;ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You&rsquo;ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club&rsquo;s local strategic plan.<\/p>\n<p><strong>Hit the Jackpot with Our Benefits<\/strong><\/p>\n<p>In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We&rsquo;ll help you build your skills and career as you work with us in a business that never stands still. That means you&rsquo;ll have access to:<\/p>\n<ul>\n<li>Help@Hand &ndash; a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more<\/li>\n<li>Thrive App &ndash; for your mental wellbeing approved by the NHS<\/li>\n<li>Buzz Brights Apprenticeships&nbsp;<\/li>\n<li>Buzz Brilliance Awards &ndash; Employee Recognition Scheme<\/li>\n<li>Access to Trained Mental Health Advocates for advice on your mental wellbeing<\/li>\n<li>5 weeks Annual Leave plus Public Holidays&nbsp;<\/li>\n<li>Buy Holidays Salary Sacrifice Scheme &ndash; opportunity to buy an extra week&rsquo;s holiday&nbsp;<\/li>\n<li>Staff discount 50% off bingo tickets, food &amp; soft drinks<\/li>\n<\/ul>\n<p><strong>Your Responsibilities as Part of Our Team<\/strong><\/p>\n<ul>\n<li>Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey<\/li>\n<li>Deputise for the General Manager in all operational aspects of the Club<\/li>\n<li>Evaluate actions to maintain and improve KPI performance<\/li>\n<li>Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day<\/li>\n<li>Provide input to the club&rsquo;s local strategic plan&nbsp;<\/li>\n<li>Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team<\/li>\n<li>Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session<\/li>\n<li>Critically evaluate the feedback received from all Customers and respond to this<\/li>\n<li>Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture<\/li>\n<li>Have a highly visible presence in all areas of the club at peak trading times<\/li>\n<li>Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required<\/li>\n<li>Ensure that the Company&#039;s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to<\/li>\n<li>Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live<\/li>\n<\/ul>\n<p><strong>The Winning Combination We&rsquo;re Looking For&nbsp; &nbsp;<\/strong><\/p>\n<ul>\n<li>Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment<\/li>\n<li>Evidence of bringing business awareness to decision making and understands the commercial drivers of the business<\/li>\n<li>Evidence of setting an example for customer service and interaction &#039;on the floor&#039;<\/li>\n<li>A relentless focus upon customer service standards with strong attention to detail<\/li>\n<li>Self-aware and welcomes constructive feedback<\/li>\n<li>Committed to your own and other&#039;s development<\/li>\n<li>Evidence of being able to manage and drive new initiatives<\/li>\n<\/ul>\n<p><strong>Applicants must be 18+<\/strong><\/p>\n<p><strong>#bb1<\/strong><\/p>\n","protected":false},"author":1,"featured_media":64290,"template":"","meta":{"_promoted":"","_job_location":"Feltham, Greater London, United Kingdom","_application":"https:\/\/www.cv-library.co.uk\/job\/225659200\/Deputy-General-Manager?s=103904","_company_name":"Buzz Bingo","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/294400\/Buzz-Bingo","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":"","bs_cache_bypass_cache":0},"job-categories":[],"job-types":[685],"job_listing_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deputy General Manager | DESIblitz Jobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.desiblitz.com\/jobs\/job\/deputy-general-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deputy General Manager | DESIblitz Jobs\" \/>\n<meta property=\"og:description\" content=\"&nbsp; We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Feltham. 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