{"id":62936,"date":"2026-08-23T00:00:00","date_gmt":"2026-08-22T23:00:00","guid":{"rendered":"https:\/\/www.desiblitz.com\/jobs\/job\/lettings-viewings-coordinator\/"},"modified":"2026-08-23T07:27:41","modified_gmt":"2026-08-23T06:27:41","slug":"lettings-viewings-coordinator","status":"publish","type":"job_listing","link":"https:\/\/www.desiblitz.com\/jobs\/job\/lettings-viewings-coordinator\/","title":{"rendered":"Lettings &amp; Viewings Coordinator"},"content":{"rendered":"<p><strong>Purpose of the Role<\/strong><\/p>\n<p>To conduct high-quality, in-person property viewings and tenant check-ins across the portfolio, ensuring every prospective and new tenant experiences a well-organised, professional first impression of the property and the business.<\/p>\n<p>This role exists to deliver well-prepared, well-attended viewings that convert interest into applications, stage and move marketing kits so every void room is show-ready, conduct smooth, professional tenant check-ins on move-in day, and maintain a strong, qualified applicant pipeline to support high occupancy.<\/p>\n<p>Ultimately, this role is responsible for turning interest into occupancy through excellent in-person delivery.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<p>Viewing Delivery (primary responsibility)<\/p>\n<ul>\n<li>Conduct viewings in person across the portfolio, working to a scheduled diary<\/li>\n<li>Confirm appointments ahead of time and follow up to reduce no-shows<\/li>\n<li>Ensure every viewing property is presented well and show-ready before arrival<\/li>\n<li>Provide applicants with relevant information on the property, houseshare and tenancy terms during the visit<\/li>\n<li>Give confident, accurate answers to applicant questions on-site<\/li>\n<\/ul>\n<p>Marketing Kit Staging &amp; Void Room Prep<\/p>\n<ul>\n<li>Collect, stage and move marketing kits between void rooms ahead of each viewing<\/li>\n<li>Ensure void rooms are presentable and consistent with brand standards<\/li>\n<li>Flag any condition issues found in void rooms during staging visits<\/li>\n<\/ul>\n<p>Tenant Check-Ins<\/p>\n<ul>\n<li>Conduct move-in check-ins with new tenants, in person<\/li>\n<li>Talk new tenants through house rules, facilities and key information on arrival<\/li>\n<li>Ensure a smooth, positive handover on move-in day<\/li>\n<li>Support check-outs and inventories as required<\/li>\n<\/ul>\n<p>Applicant Qualification<\/p>\n<ul>\n<li>Ask the right questions to assess suitability, in person and prior to booking a viewing<\/li>\n<li>Filter out unsuitable applicants early<\/li>\n<li>Maintain clear records of applicant status<\/li>\n<\/ul>\n<p>Pipeline Management<\/p>\n<ul>\n<li>Maintain a clear and organised applicant pipeline<\/li>\n<li>Follow up with warm leads and interested applicants after viewings<\/li>\n<li>Re-engage previous enquiries where appropriate<\/li>\n<\/ul>\n<p>Enquiry Handling (supporting task, not primary focus)<\/p>\n<ul>\n<li>Respond to incoming enquiries (SpareRoom, email, phone) where needed to book in viewings<\/li>\n<li>Log and track enquiries in the CRM<\/li>\n<\/ul>\n<p>Systems &amp; Admin<\/p>\n<ul>\n<li>Keep CRM, trackers and systems up to date following each viewing and check-in<\/li>\n<li>Track viewing and check-in performance metrics<\/li>\n<li>Any other reasonable business requests<\/li>\n<\/ul>\n<p><strong>Working Pattern<\/strong><\/p>\n<p>This is a field-based role: most of the working week is spent travelling between properties to conduct viewings and check-ins. It is fully on-site and in-person, with no work from home. Own transport is required to travel between properties within the Reading area (15-mile radius), and some evening and weekend availability is needed to accommodate applicant and tenant schedules.<\/p>\n<p><strong>What This Role Does Not Cover<\/strong><\/p>\n<p>This role is not primarily a phone or enquiry-handling position: enquiry response supports viewing bookings, but it is not the main output. It does not include closing deals or making final tenancy decisions, managing tenant relationships after move-in, onboarding documentation or compliance, or maintenance and operational issues. It is not a desk-based, remote or hybrid role, and it does not extend to marketing strategy: the role uses existing channels and materials only.<\/p>\n<p>This role feeds the pipeline through in-person delivery; it does not manage the full tenant journey.<\/p>\n<p><strong>What Success Looks Like<\/strong><\/p>\n<p>Viewing Delivery: Viewings are well-organised, well-attended and well-presented, with reduced no-show rates and properties consistently show-ready ahead of each visit.<\/p>\n<p>Check-In Quality: New tenants receive a smooth, professional move-in experience, with check-ins completed accurately and on time.<\/p>\n<p>Marketing Kit &amp; Presentation: Kits are staged and moved correctly and on schedule, and void rooms are consistently presentable.<\/p>\n<p>Quality of Applicants: Strong filtering reduces time spent on unsuitable applicants and improves the match between applicants and properties.<\/p>\n<p>Pipeline Strength: A consistent flow of qualified applicants is maintained, supported by a strong follow-up process that increases conversion opportunities.<\/p>\n<p>Behavioural Indicators: A confident, professional in-person manner; highly organised and reliable with a travel-based schedule; persistent with follow-ups; detail-oriented, especially around property presentation; and positive, professional and engaging face-to-face.<\/p>\n","protected":false},"author":1,"featured_media":62937,"template":"","meta":{"_promoted":"","_job_location":"RG10, Twyford, Wokingham","_application":"https:\/\/www.cv-library.co.uk\/job\/225493381\/Lettings-Viewings-Coordinator?s=103904","_company_name":"RHouse","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/480624\/RHouse","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[682],"job_listing_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lettings &amp; Viewings Coordinator | DESIblitz Jobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.desiblitz.com\/jobs\/job\/lettings-viewings-coordinator\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lettings &amp; 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