{"id":62805,"date":"2026-08-20T00:00:00","date_gmt":"2026-08-19T23:00:00","guid":{"rendered":"https:\/\/www.desiblitz.com\/jobs\/job\/voip-telecoms-engineer-desk-field-based\/"},"modified":"2026-08-20T04:20:29","modified_gmt":"2026-08-20T03:20:29","slug":"voip-telecoms-engineer-desk-field-based","status":"publish","type":"job_listing","link":"https:\/\/www.desiblitz.com\/jobs\/job\/voip-telecoms-engineer-desk-field-based\/","title":{"rendered":"VOIP Telecoms Engineer (Desk &amp; Field Based)"},"content":{"rendered":"<p><strong>Role Overview<\/strong><\/p>\n<p>We are looking for a skilled and technically capable Telecoms Engineer to install, maintain, troubleshoot and coordinate telecoms and connectivity services across multiple product sets. This is a hands-on, field-based role: day-to-day, you will be installing structured cabling and WiFi access points, setting up hosted phone systems, coordinating orders and diagnosing\/resolving faults on customer sites.<\/p>\n<p>This role suits someone with a solid grounding in telecoms installation and network troubleshooting who enjoys hands-on technical work, is comfortable working independently on customer sites, and takes pride in getting the detail right.<\/p>\n<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Install, terminate and test structured cabling (Cat5\/Cat6\/Cat6a) to a high standard, including first and second fix, patching and labelling.<\/li>\n<li>Install and maintain WiFi access points, ensuring correct placement, cabling, power (PoE) and connectivity checks.<\/li>\n<li>Carry out network troubleshooting, including basic router\/switch configuration and connectivity checks, to diagnose and resolve faults on site.<\/li>\n<li>Proactively communicate with customers regarding appointment times, delays, or changes to scope.<\/li>\n<li>Ensure equipment, materials and site access are in place ahead of each visit, keeping job logs and internal systems accurate and up to date<\/li>\n<li>Install Hosted Phone Systems to customers&#039; specifications and satisfaction<\/li>\n<li>Diagnose and troubleshoot telecoms and connectivity faults, escalating where necessary.<\/li>\n<li>Liaise with third-party engineers and subcontractors to ensure work is delivered to specification and on schedule.<\/li>\n<li>Maintain accurate records of installations, faults, and resolutions, including photos and completion sign-off where required. This includes site survey documents and risk assessments.<\/li>\n<li>Identify and flag risks or delays to delivery timescales and support resolution to keep projects on track.<\/li>\n<li>Follow health &amp; safety procedures at all times when working on customer sites.<\/li>\n<li>Coordinate orders with the various relevant stakeholders<\/li>\n<li>Update CRM with relevant information and ensure accuracy<\/li>\n<\/ul>\n<p><strong>Essential Skills &amp; Experience<\/strong><\/p>\n<ul>\n<li>Proven experience in telecoms installation, including fault-finding and troubleshooting.<\/li>\n<li>Experienced in structured cabling, inclusive but not limited to Cat5\/Cat6\/Cat6a.<\/li>\n<li>Installing and maintaining WiFi access points.<\/li>\n<li>Installing hosted phone systems.<\/li>\n<li>Network troubleshooting.<\/li>\n<li>Strong organisational skills, with the ability to plan and coordinate multiple jobs and priorities at once.<\/li>\n<li>High attention to detail, particularly around scheduling accuracy and job documentation.<\/li>\n<li>A willingness to learn new products, systems and technologies as the product set evolves.<\/li>\n<li>Comfortable working both independently in the field and as part of a delivery team.<\/li>\n<li>Good communication skills, confident liaising with customers, engineers and suppliers.<\/li>\n<li>Full UK driving licence (required for field visits).<\/li>\n<\/ul>\n<p><strong>Desirable\/Not essential<\/strong><\/p>\n<ul>\n<li>Experience with Salesforce<\/li>\n<li>Previous experience in a delivery, coordination, or project support role within telecoms or IT.<\/li>\n<\/ul>\n<p><strong>Personal Attributes<\/strong><\/p>\n<ul>\n<li>Organised and methodical, with the ability to manage a varied workload.<\/li>\n<li>Reliable and adaptable<\/li>\n<li>A proactive problem-solver who takes ownership of issues through to resolution.<\/li>\n<li>A team player who communicates clearly with colleagues, customers and suppliers.<\/li>\n<\/ul>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"NN6, Spratton, West Northamptonshire","_application":"https:\/\/www.cv-library.co.uk\/job\/225403478\/VOIP-Telecoms-Engineer-Desk-Field-Based?s=103904","_company_name":"Guru Technology Limited","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/479483\/Guru-Technology-Limited","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[685],"job_listing_tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VOIP Telecoms Engineer (Desk &amp; 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