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Team Manager Opportunities (Ashford, Kent)<\/strong><\/p>\n We are pleased to announce several Team Manager opportunities across our Integrated Urgent Care Division, covering our NHS 111 and GP Out of Hours services, based from the following locations:<\/p>\n \u2022 Kingston House, Ashford These are excellent opportunities for aspiring or experienced leaders looking to develop their careers, support colleagues and contribute to the continued success of our services.<\/p>\n At IC24, our Integrated Urgent Care services rely on skilled frontline teams and the leaders who support them every day.<\/p>\n As a Team Manager, you'll lead and develop a team, creating a positive, high-performing culture where colleagues feel supported to deliver safe, effective and high-quality care.<\/p>\n This is a rewarding opportunity for an aspiring or experienced leader who is passionate about developing people, driving performance and making a real difference to patient outcomes.<\/p>\n What you\u2019ll focus on<\/strong><\/p>\n \u2192Leading and developing your team<\/strong> \u2192Driving performance through real-time insight<\/strong> \u2192Creating a culture of support and accountability<\/strong> \u2192Managing people processes effectively<\/strong> \u2192Maintaining quality and patient safety \u2192Supporting recruitment and onboarding \u2192Keeping the operation running smoothly<\/strong> \u2192Improving how we deliver The environment you\u2019ll work in<\/strong><\/p>\n IC24\u2019s Integrated Urgent Care service operates 24\/7 within a fast-paced environment.<\/p>\n Teams work across a hybrid model, combining office-based and home working. As a Team Manager, you\u2019ll provide visible in-person leadership, while also supporting colleagues working remotely.<\/p>\n Flexibility is essential, with shifts including evenings, weekends and bank holidays.<\/p>\n What matters in this role<\/strong><\/p>\n You don\u2019t need to come from one specific background – but your approach to leadership is key.<\/p>\n You\u2019re likely someone who:<\/p>\n \u2022 Has experience leading teams in a fast-paced environment Most importantly, you recognise that your leadership directly impacts the quality of patient interactions – and you take that responsibility seriously.<\/p>\n Who are we?<\/strong><\/p>\n We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.<\/p>\n <\/p>\n What\u2019s in it for you:-<\/strong><\/p>\n \u00a0\u2022 Hourly rate of pay of \u00a317.10 plus enhancements for unsociable hours\u00a0 \u00a0\u2022 Enhanced Bank Holiday rates Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS with barring disclosure and two references.<\/p>\n Closing date: 31\/08\/2026<\/p>\n We celebrate brave ideas and brave people. We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.<\/p>\n We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We\u2019re dedicated to creating an\u00a0inclusive environment where everyone feels they belong.<\/p>\n If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed).<\/p>\n","protected":false},"author":1,"featured_media":62728,"template":"","meta":{"_promoted":"","_job_location":"TN24 0GP","_application":"https:\/\/www.cv-library.co.uk\/job\/225504835\/Team-Manager?s=103904","_company_name":"IC24","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/477309\/IC24","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[685],"job_listing_tag":[],"yoast_head":"\n
\u2022 Reed House, Norwich
\u2022 Phoenix House, Basildon<\/p>\n
\u00a0 You\u2019ll manage, coach and mentor a team of Health Advisors, building capability, confidence and consistency in how they deliver patient care.<\/p>\n
You\u2019ll monitor call handling, quality and productivity metrics, using data to identify trends, address gaps and improve\u00a0individual and team performance.<\/p>\n
Through regular 1-1s, coaching sessions and Annual Reviews , you\u2019ll set clear expectations,\u00a0support development and manage performance effectively.<\/p>\n
You\u2019ll\u00a0confidently manage people matters in line with IC24 policies, including absence management, disciplinary, grievance and performance processes, ensuring fair, consistent and compliant outcomes.<\/p>\n
<\/strong>You\u2019ll oversee audits and quality assurance activity, ensuring adherence to NHS Pathways, national standards and IC24 protocols, and\u00a0supporting investigations where required.<\/p>\n
\u00a0\u00a0<\/strong>You\u2019ll work with recruitment and training teams to attract the right people,\u00a0support interviews, and ensure new starters are effectively onboarded and\u00a0supported through probation.<\/p>\n
You\u2019ll\u00a0respond to day-to-day operational pressures, including staffing challenges and system issues, ensuring escalation processes are followed and service levels are maintained.<\/p>\n
\u00a0\u00a0<\/strong>You\u2019ll use feedback, audits and performance data to identify opportunities for improvement, contributing to service development and a better experience for both patients and colleagues.<\/p>\n
\u00a0\u2022 Is confident using performance data and systems to manage and improve outcomes
\u00a0\u2022 Communicates clearly and builds strong, supportive relationships
\u00a0\u2022 Is proactive, organised and able to manage competing priorities
\u00a0\u2022 Stays calm under pressure and responds effectively to operational challenges
\u00a0\u2022 Understands the importance of quality, consistency and patient safety<\/p>\n
\u00a0\u2022 Opportunity to join the NHS Pension Scheme \u00a0\u00a0<\/p>\n
\u00a0\u2022 Additional annual leave above statutory minimum\u00a0
\u00a0\u2022 Enhanced family leave (maternity, paternity and adoption leave and pay)
\u00a0\u2022 Inclusive wellbeing benefits
\u00a0\u2022 Employee Assistance Programme including free 24\/7 independent counselling and occupational health services
\u00a0\u2022 Professional development opportunities
\u00a0\u2022 Free membership to our reward and discount platform
\u00a0\u2022 Access to Blue Light Card and other NHS Discount Schemes<\/p>\n
\u00a0 (url removed)<\/strong><\/p>\n