Job Title:\u00a0Receptionist \/ Office Clerk<\/p>\n
Department:\u00a0Central CAMHS (Child and Adolescent Mental Health Services)<\/p>\n
Duration:\u00a0This is a temporary role, and it is currently due to last until roughly May 2027<\/p>\n
Location:\u00a0Mary Chapman House, 120 Hotblack Rd, Norwich, NR2 4HN<\/p>\n
Hours & Working Pattern:\u00a037.5 hours per week, Mon – Fri, 8:30am – 5pm (1-hour lunch break)<\/p>\n
Pay Banding:\u00a0Band 2 – \u00a312.92 per hour<\/p>\n
Trust:\u00a0Norfolk and Suffolk NHS Foundation Trust<\/p>\n
The postholder must have the following experience:<\/p>\n
At least 1 year experience in a Customer Facing role<\/p>\n
Administrative experience<\/p>\n
NOTE: This is for a Mental Health Service dealing with children up to the age of 14 – the postholder could potentially be subject to distressing situations and information.<\/p>\n
Job Description<\/p>\n
ROLE SUMMARY<\/p>\n
\u00b7 To provide reception and switchboard service to the Integrated Delivery Team.<\/p>\n
\u00b7 To provide administrative, typing and data support to the teams as directed by the Clinical Team Leader \/ Senior Clinical Team Administrator.<\/p>\n
DUTIES AND RESPONSIBILITIES<\/p>\n
Communication<\/p>\n
\u00b7 Operate the Locality \/ IDT switchboard directing calls or taking messages and ensuring all messages are passed on in an appropriate and timely manner.<\/p>\n
\u00b7 Provide a reception service, dealing with enquiries and maintaining customer service standards at all times.<\/p>\n
Knowledge & Training<\/p>\n
\u00b7 Undertake professional development as identified in appraisal and supervision.<\/p>\n
\u00b7 Enter and retrieve day to \/ from Trust Electronic Systems to support data quality and business performance.<\/p>\n
General<\/p>\n
\u00b7 Log visitors in and out of building, allocating ID badges as appropriate.<\/p>\n
\u00b7 Sort and distribute incoming and outgoing mail.<\/p>\n
\u00b7 Ensure staff location system is up to date and supporting the Lone Working Policy and protocols.<\/p>\n
\u00b7 Receive and process information from teams including typing, photocopying and faxing documents.<\/p>\n
\u00b7 Maintain room booking systems.<\/p>\n
\u00b7 Maintain filing systems as per Trust Policy and Procedures.<\/p>\n
\u00b7 Monitor and order stationery.<\/p>\n
\u00b7 Provide flexible support and cover across the Locality Teams \/ IDTs as indicated by service need and under direction of Clinical Team Leader or Senior Clinical Team Administrator or their deputy.<\/p>\n
\u00b7 Attend meetings as required and appropriate to the role and taking minutes.<\/p>\n
\u00b7 Undertake any other appropriate tasks as requested by the Clinical Team Leader or Senior Clinical Team Administrator to meet the needs of the service.<\/p>\n
You\u2019ll learn the following whilst working at the trust:<\/p>\n
1. An in depth understanding of the roles and responsibilities involved in working within the NHS<\/p>\n
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times<\/p>\n
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation<\/p>\n
As a member of NHS Professionals, you have fantastic benefits:<\/p>\n
\u00b7\u00a0Competitive pay rates –\u00a0work this week, get paid next week<\/p>\n
\u00b7\u00a0Essential support when you need it- 24\/7 365 days\u00a0– call us anytime<\/p>\n
\u00b7\u00a0Multi locational\u00a0– work across neighbouring Trusts<\/p>\n
\u00b7\u00a0Manage your shifts and timesheets on the go\u00a0– access your \u201cMy Bank\u201d shift portal anywhere, anytime online or through your smartphone<\/p>\n
\u00b7\u00a0Varied working options to suit your lifestyle\u00a0– access to the Bank gives you options of ad hoc shifts or longer-term placements<\/p>\n
\u00b7\u00a0Training and development opportunities\u00a0– Keep up with the essentials and more<\/p>\n
\u00b7\u00a0Build holiday allowance for every shift you work\u00a0– your work life balance is important to us<\/p>\n
\u00b7\u00a0Stakeholder pension scheme available\u00a0– a flexible future for you and yours<\/p>\n
Who are NHS Professionals?<\/p>\n
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.<\/p>\n
As an equal opportunities\u2019 organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.<\/p>\n
Apply Today<\/p>\n
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.<\/p>\n
Experience:<\/p>\n
Work Location: In person<\/p>\n","protected":false},"author":1,"featured_media":62264,"template":"","meta":{"_promoted":"","_job_location":"NR2 4HN, Earlham, Norfolk","_application":"https:\/\/www.cv-library.co.uk\/job\/225457779\/Receptionist-Office-Clerk?s=103904","_company_name":"NHS Professionals","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/363292\/NHS-Professionals","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[4],"job_listing_tag":[],"yoast_head":"\n