Package Description: <\/b>Package Description<\/p>\n
The Role<\/strong><\/p>\n We're looking for an Operational Navigator<\/strong> to join our dynamic Operations team.\u00a0This is a pivotal role at the heart of our urgent care service, ensuring patients receive the right support at the right time by coordinating clinical resources and managing patient pathways efficiently.<\/p>\n This is a fantastic opportunity to join a highly experienced team where you will demonstrate empathy, tact, and discretion in delivering high-quality patient care.\u00a0You will provide professional and courteous telephone support to clinical and non-clinical colleagues, navigating patient requirements efficiently and accurately.\u00a0You will manage patient queues, support call distribution, liaise directly with patients when needed, and maintain high visibility of available clinical resources.<\/p>\n What you'll be doing<\/strong><\/p>\n What we\u2019re looking for<\/strong><\/p>\n <\/p>\n Who are we?<\/strong><\/p>\n We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.\u00a0IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.\u00a0IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.<\/p>\n Location\u00a0<\/strong>– Norwich, Norfolk or Ashford, Kent. (Hybrid – 60% Office Based)<\/p>\n Hours Available<\/strong> – 30 hours per week, covering a 24\/7 operation<\/p>\n What\u2019s in it for you:-<\/strong><\/p>\n Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references.<\/p>\n Closing date: 22\/07\/2026<\/p>\n We celebrate brave ideas and brave people.<\/strong><\/p>\n (url removed)<\/strong><\/p>\n We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.<\/strong><\/p>\n We are committed to providing equal opportunities for all people.\u00a0We particularly encourage applications from ethnic minorities, applicants with a disability, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We are dedicated to creating an inclusive environment where everyone feels they belong.<\/p>\n We are happy to discuss any reasonable workplace adjustments needed to ensure you can perform at your best during the application or interview process or if you would like an accessible version of any recruitment documents, please contact the recruitment team on (email address removed).<\/p>\n","protected":false},"author":1,"featured_media":61745,"template":"","meta":{"_promoted":"","_job_location":"TN24 0GP","_application":"https:\/\/www.cv-library.co.uk\/job\/225399338\/Operational-Navigator?s=103904","_company_name":"IC24","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/477309\/IC24","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[685],"job_listing_tag":[],"yoast_head":"\n\n
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