{"id":59977,"date":"2026-05-02T00:00:00","date_gmt":"2026-05-01T23:00:00","guid":{"rendered":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-service-advisor\/"},"modified":"2026-05-02T03:35:47","modified_gmt":"2026-05-02T02:35:47","slug":"customer-service-advisor","status":"publish","type":"job_listing","link":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-service-advisor\/","title":{"rendered":"Customer service Advisor"},"content":{"rendered":"<p><strong>Customer Service Advisor \/ Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight &pound;30-31.5k, own transport required to get to site<br \/><\/strong><br \/>Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority?<\/p>\n<p>We are looking for an experienced Customer Service Advisor \/ Fleet \/ Service Advisor to join a growing team in Bolton. Acting as the vital link between&nbsp; customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence.<\/p>\n<p>The Role As a Customer Service Advisor \/ Fleet Service Advisor, you aren&#8217;t just answering phones&mdash;you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish.<\/p>\n<p><strong>What You&#8217;ll Be Doing:<\/strong> <\/p>\n<ul>\n<li><strong>Frontline Excellence:<\/strong>&nbsp;Handling inbound calls and delivering world-class service to meet customer requirements.<\/li>\n<li><strong>Incident Management:<\/strong>&nbsp;Coordinating the movement of broken-down vehicles and organising replacement &#8220;spares&#8221; to minimise downtime.<\/li>\n<li><strong>Supplier Coordination:<\/strong>&nbsp;Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters.<\/li>\n<li><strong>Expert Decision Making:<\/strong>&nbsp;Making fast, accurate calls on vehicle placement and warranty issues.<\/li>\n<li><strong>Record Keeping:<\/strong>&nbsp;Maintaining meticulous notes on our systems (IFS\/Kerridge\/R2C)\/1link to ensure customers are kept informed at every stage of their repair journey.<\/li>\n<\/ul>\n<p> <strong>What We&#8217;re Looking For:<\/strong> <\/p>\n<ul>\n<li><strong>Experience:<\/strong>&nbsp;You have a background in customer service, ideally within a service centre or the automotive industry.<\/li>\n<li><strong>Technical Savvy:<\/strong>&nbsp;You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage.<\/li>\n<li><strong>Communication:<\/strong>&nbsp;You can communicate clearly and professionally, whether over the phone or in writing.<\/li>\n<li><strong>Drive:<\/strong>&nbsp;You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure<\/li>\n<\/ul>\n<p> You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight.<br \/> <strong><br \/>Qualifications:<\/strong> <\/p>\n<ul>\n<li>GCSE level or equivalent (Essential).<\/li>\n<li>Customer Service qualification (Desirable).<\/li>\n<\/ul>\n<p> <strong>Why Join Us?<\/strong>&nbsp;This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive &#8220;can-do&#8221; attitude<strong>&nbsp;<\/strong><\/p>\n","protected":false},"author":1,"featured_media":59978,"template":"","meta":{"_promoted":"","_job_location":"Lostock","_application":"https:\/\/www.cv-library.co.uk\/job\/225060962\/Customer-service-Advisor?hlkw&s=103904&affid=103904","_company_name":"Vantage Recruitment","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/256733\/Vantage-Recruitment","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[50],"job-types":[685],"job_listing_tag":[144],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer service Advisor | DESIblitz Jobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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