{"id":59893,"date":"2026-04-29T00:00:00","date_gmt":"2026-04-28T23:00:00","guid":{"rendered":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/"},"modified":"2026-04-29T22:24:48","modified_gmt":"2026-04-29T21:24:48","slug":"customer-engagement-specialist","status":"publish","type":"job_listing","link":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/","title":{"rendered":"Customer Engagement Specialist"},"content":{"rendered":"<p><strong>Prefer building relationships over chasing sales targets?<\/strong><\/p>\n<p>If you enjoy the people side of sales or customer service \u2014 getting to know customers, keeping things on track, and being someone they can rely on \u2014 but could happily leave the cold calling and hard targets behind, this role offers a different path.<\/p>\n<p>We\u2019re recruiting for a <strong>Customer Engagement Specialist<\/strong>, a newly created position designed to strengthen how customers are supported, communicated with and retained.<\/p>\n<p>You\u2019ll play a key role in making sure customers feel looked after from their very first order \u2014 and long after.<\/p>\n<p><strong>What\u2019s on offer<\/strong><\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A newly created role you can really make your own<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The chance to play a key part in improving customer experience<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A collaborative SME environment where your input matters<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A stable, well-established business with a strong reputation<\/p>\n<p>\u2022\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A role focused on relationships \u2014 not sales targets<\/p>\n<p><strong>About the business<\/strong><\/p>\n<p>Our client is a well-established manufacturing SME with over a century of history. They produce specialist engineered solutions used in sectors including aerospace, defence and power generation.<\/p>\n<p>Alongside this impressive technical capability they place just as much importance on the way they support and communicate with their customers.<\/p>\n<p><strong>The role<\/strong><\/p>\n<p>This position sits at the centre of the business, connecting customers with internal teams and ensuring everything runs smoothly from order to delivery.<\/p>\n<p>You\u2019ll take ownership of the customer experience \u2014 not in a scripted or reactive way, but by staying one step ahead, keeping communication clear and building trust over time.<\/p>\n<p><strong>What you\u2019ll be doing<\/strong><\/p>\n<ul>\n<li>Managing customer onboarding from initial order through to delivery<\/li>\n<li>Keeping customers regularly updated on progress and timelines<\/li>\n<li>Acting as the main point of contact for questions and issue resolution<\/li>\n<li>Coordinating quotations, orders and supporting documentation<\/li>\n<li>Working closely with production and operations teams<\/li>\n<li>Communicating any delays or changes clearly and proactively<\/li>\n<li>Looking for ways to improve the overall customer journey<\/li>\n<\/ul>\n<p><strong>What we\u2019re looking for:<\/strong><\/p>\n<p>This role is all about mindset and approach.<\/p>\n<p>You might come from a background in:<\/p>\n<ul>\n<li>Customer service<\/li>\n<li>Internal sales \/ Account management<\/li>\n<li>Customer success<\/li>\n<\/ul>\n<p>More importantly, you\u2019ll be someone who:<\/p>\n<ul>\n<li>Enjoys building genuine, long-term relationships<\/li>\n<li>Communicates clearly and confidently<\/li>\n<li>Is organised and detail-oriented<\/li>\n<li>Takes ownership and sees things through<\/li>\n<li>Stays calm and solution-focused under pressure<\/li>\n<li>Works well with different teams across a business<\/li>\n<\/ul>\n<p>An interest in manufacturing or engineering would be helpful, but it\u2019s not essential \u2014 you\u2019ll be supported in learning the technical side.<\/p>\n<p><strong>Apply now<\/strong><\/p>\n<p>If you like being the person customers trust, the one who keeps things moving, solves problems and makes sure nothing gets missed \u2014 you\u2019ll feel right at home here.<\/p>\n<p>We\u2019d love to hear from you.<\/p>\n","protected":false},"author":1,"featured_media":59894,"template":"","meta":{"_promoted":"","_job_location":"Bolton, Greater Manchester","_application":"https:\/\/www.cv-library.co.uk\/job\/225047712\/Customer-Engagement-Specialist?hlkw&s=103904&affid=103904","_company_name":"1492 Ltd","_company_website":"https:\/\/www.cv-library.co.uk\/list-jobs\/299686\/1492-Ltd","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job-categories":[50],"job-types":[685],"job_listing_tag":[170],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Engagement Specialist | DESIblitz Jobs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Engagement Specialist | DESIblitz Jobs\" \/>\n<meta property=\"og:description\" content=\"Prefer building relationships over chasing sales targets? If you enjoy the people side of sales or customer service \u2014 getting to know customers, keeping things [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/\" \/>\n<meta property=\"og:site_name\" content=\"DESIblitz Jobs\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T21:24:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.desiblitz.com\/jobs\/wp-content\/uploads\/2026\/04\/9679b2d329384a0da5a4ca175bc18739.png\" \/>\n\t<meta property=\"og:image:width\" content=\"114\" \/>\n\t<meta property=\"og:image:height\" content=\"60\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@desiblitzjobs\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/\",\"url\":\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/\",\"name\":\"Customer Engagement Specialist | DESIblitz Jobs\",\"isPartOf\":{\"@id\":\"https:\/\/www.desiblitz.com\/jobs\/#website\"},\"datePublished\":\"2026-04-28T23:00:00+00:00\",\"dateModified\":\"2026-04-29T21:24:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.desiblitz.com\/jobs\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Jobs\",\"item\":\"https:\/\/www.desiblitz.com\/jobs\/jobs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Engagement Specialist\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.desiblitz.com\/jobs\/#website\",\"url\":\"https:\/\/www.desiblitz.com\/jobs\/\",\"name\":\"DESIblitz Jobs\",\"description\":\"Diversity in Jobs\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.desiblitz.com\/jobs\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Engagement Specialist | DESIblitz Jobs","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/","og_locale":"en_GB","og_type":"article","og_title":"Customer Engagement Specialist | DESIblitz Jobs","og_description":"Prefer building relationships over chasing sales targets? If you enjoy the people side of sales or customer service \u2014 getting to know customers, keeping things [&hellip;]","og_url":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/","og_site_name":"DESIblitz Jobs","article_modified_time":"2026-04-29T21:24:48+00:00","og_image":[{"width":114,"height":60,"url":"https:\/\/www.desiblitz.com\/jobs\/wp-content\/uploads\/2026\/04\/9679b2d329384a0da5a4ca175bc18739.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@desiblitzjobs","twitter_misc":{"Estimated reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/","url":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/","name":"Customer Engagement Specialist | DESIblitz Jobs","isPartOf":{"@id":"https:\/\/www.desiblitz.com\/jobs\/#website"},"datePublished":"2026-04-28T23:00:00+00:00","dateModified":"2026-04-29T21:24:48+00:00","breadcrumb":{"@id":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.desiblitz.com\/jobs\/job\/customer-engagement-specialist\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.desiblitz.com\/jobs\/"},{"@type":"ListItem","position":2,"name":"Jobs","item":"https:\/\/www.desiblitz.com\/jobs\/jobs\/"},{"@type":"ListItem","position":3,"name":"Customer Engagement Specialist"}]},{"@type":"WebSite","@id":"https:\/\/www.desiblitz.com\/jobs\/#website","url":"https:\/\/www.desiblitz.com\/jobs\/","name":"DESIblitz Jobs","description":"Diversity in Jobs","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.desiblitz.com\/jobs\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/job-listings\/59893"}],"collection":[{"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/media\/59894"}],"wp:attachment":[{"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/media?parent=59893"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/job-categories?post=59893"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/job-types?post=59893"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/www.desiblitz.com\/jobs\/wp-json\/wp\/v2\/job_listing_tag?post=59893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}