DESIblitz Job: Resales Consultant

Resales Consultant

Permanent Farringdon
£30000 - £40000/annum
22/11/2022
  • Applications have closed.

Metropolitan Thames Valley

Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England.

The working for these hours are as follows…

Tues, Weds & Fri – 9am-5:30pm Thurs – 10:30am – 7:30pm Saturday 9:30am – 6pm

This role

The role of involves the following key responsibilities:

  • Manage the resales process from vendor enquiry through to finding a buyer
  • Hit monthly targets on buyer offers
  • Liaise with internal and external parties including marketing firms and IFAs
  • Demonstrate a strong understanding of the shared ownership resales process to customers
  • Handle customer enquiries? requires interpretation of leases
  • Work with third party clients to support their customers on resales progression
  • Log all customer contact, maintaining accurate records using Salesforce
  • Effectively manage a pipeline of c. 30 properties and report to manager on progress

What you’ll need to succeed

  • Experience and good knowledge of the resales process and shared ownership product
  • Proven experience of hitting sales targets
  • Proven experience of providing excellent customer service and handling challenging customer situations
  • Practical knowledge of anti-money laundering regulations
  • Ability to work with minimum supervision and to extremely tight deadlines.
  • Educated to GCSE level C (or equivalent work experience)

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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Please Note
At DESIblitz Jobs we strongly believe in helping our candidates find the right job and that everyone should have the same opportunities to find meaningful work. Our ethos is to promote diversity in the workplace. As one of our candidates your background or ethnicity shouldn't have any impact on your ability to apply for this job.

Posted 2 months ago