DESIblitz Job: Customer Service Advisor – Working From Home
Website Search Consultancy
We are looking for passionate customer service advisors to work from home based anywhere in the UK!
Search are currently working with one of our major clients in the call and contact centre industry. We are looking to speak to candidates with a passion for customer service and resolving their queries! Our client is a giant in the call and contact centre world who are going through a growth period and are looking for their next remote customer service advisor.
In this role you will be speaking with a variety of customers with different needs including students, parents and graduates in relation to student finance. You will be looking after your customers from beginning to end of the process! Offering advice and taking them through the necessary steps so they can start studying for their future or, speaking with graduates who have entered the workforce and have queries on their repayments.
You would be working 40 hours per week on a rota Monday to Friday 8am-8pm and every second Saturday 9am-4pm. In return you will receive a competitive salary and fantastic benefits! All from the comfort of your own home!
What would my day look like?
- Taking inbound calls from students, parents and graduates … no two calls are ever the same!
- Handing challenging calls in a professional manner.
- Assisting with queries including eligibility and funding.
- Repayment enquiries.
- Calling customers back with updates.
We are looking to speak with individuals with computer skills and confidence! As this role will be exclusively working from home you will need your own device (laptop or computer), a router that can be connected to via an Ethernet cable, a dedicated work space and a headset with a mic.
Would you like to hear the benefits? There’s quite a few!
- Training is provided through a virtual classroom! Our client is here to support you! You will have support as a remote worker, a colleague or manager is always just a call away!
- Charity days!
- Retail offers and discounts!
- Utility and mobile phone discounts and offers!
- Internal career path and progression! If you showcase your skills you can develop quickly!
- And much more…
We are moving very quickly with this role so get your application in now as we don’t want you missing out!!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Please NoteAt DESIblitz Jobs we strongly believe in helping our candidates find the right job and that everyone should have the same opportunities to find meaningful work. Our ethos is to promote diversity in the workplace. As one of our candidates your background or ethnicity shouldn't have any impact on your ability to apply for this job.