DESIblitz Job: Resident Liaison Officer
Website Talk Recruitment
Resident Liaison Officer – Housing Refurb – Manchester – North West
12-month Fixed Term Role (All the company Benefits of a permanent job but for a 12 month period)
Opportunity to join a reputable building main contractor working on a long-term stable housing framework.
Housing projects will include Kitchen / Bathroom, Central heating, and Windows refurbs / installation.
As Resident Liaison Officer your role will include:
To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.
As Resident Liaison Officer your Duties will include:
-Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
-To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
-To deliver agreed targets within the service area, with support from Project Manager
-Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
-Communicating with residents / client throughout works program
-To promote value for money and continuous improvement within the service area.
-Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
-Highlight any possible breaches of Health & Safety or unsafe working practices
-Liaise with the various sections within the project department to help improve KPI’s.
To be considered for this Resident Liaison Officer role you must meet the following criteria:
– Knowledge of Housing Sector.
– Previous employment as a Resident Liaison Officer, Tenant Liaison Officer, Community Manager, Housing Manager, Customer Service Manager or Similar.
– Previous experience in the Housing / Property repairs sector.
– Ideally previous Main Contractor employment but not essential.
-Apprenticeship or NVQ2 in Customer Service / Housing
-Experience in a customer service role or similar
-Well-developed verbal and written communication skills
-Ability to work co-operatively with multi-disciplined groups
-Self-Motivated and enthusiastic
-Team player, but also comfortable working alone
-A full driving licence
The successful Resident Liaison Officer will receive:
*Competitive Basic (Dependant on experience)
*Plus Company Benefits
To be considered for this vacancy or to find out more information please apply now.
Services advertised by Talk Recruitment are that of an employment business and/or agency.
If you have not had a reply on your application within 5 working days, please assume your application has been unsuccessful on this occasion.
Please NoteAt DESIblitz Jobs we strongly believe in helping our candidates find the right job and that everyone should have the same opportunities to find meaningful work. Our ethos is to promote diversity in the workplace. As one of our candidates your background or ethnicity shouldn't have any impact on your ability to apply for this job.