DESIblitz Job: University Assessment Officer LONDON

University Assessment Officer LONDON

Temporary London
£13.00 - £14.00/hour £13.50 per hour
  • Applications have closed.

Gordon Yates Recruitment Consultancy

As an Assessment Officer (Student Queries) you will be a key member of the University Central Administration and Enquiries Team and will be responsible for providing a first-class service to students in respect of managing and responding to their queries.

Where necessary, you will be expected to assist the other teams within the University Central Administration during peak times, which may include all regular administrative duties (answering phones, organising mailouts, dealing with general enquiries), to ensure the success of assessment operations.

Key Responsibilities

  • Responding to student queries via the Case Management System, email and telephone across the University Central Administration Department (including exam details, results, transcripts, letters, etc.)
  • Assisting with results releases
  • Liaising with various departments across the organisation
  • Responding to informal student complaints
  • Responding to reference requests during peak times
  • Assisting with student onboarding support, such as distributing ID cards
  • Undertaking any other reasonable duties commensurate with the level of the role
  • Undertaking all duties and responsibilities in compliance with the rules and regulations
  • Adhering, complying and working in accordance with University and Departmental policies, procedures, codes of conduct and GDPR.
  • Participating in training and professional development associated with the role

Skills, experience & qualifications required – Essential

  • Experience of working in a professional academic support team, in a higher education academic support service or other relevant administrative setting
  • Familiarity with MS Office and possessing a high level of IT competency
  • Excellent communication skills with ability to communicate with students and staff in a helpful and professional manner
  • Good organisational and time management skills with the ability to meet deadlines under pressure
  • Ability to prioritise a diverse and demanding workload working to often competing deadlines in a calm manner
  • Ability to interpret academic regulations and policies and apply them to your day-to-day work
  • Evidence of analytical and problem-solving skills
  • Excellent attention to detail and the ability to maintain a professional manner and calm approach in a busy office environment
  • Confident individual with a strong team working ethic with a can-do attitude

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Please Note
At DESIblitz Jobs we strongly believe in helping our candidates find the right job and that everyone should have the same opportunities to find meaningful work. Our ethos is to promote diversity in the workplace. As one of our candidates your background or ethnicity shouldn't have any impact on your ability to apply for this job.

Posted 1 year ago