DESIblitz Job: Customer Service & Logistics Manager

Customer Service & Logistics Manager

£38000 - £43000/annum Excellent Benefits
  • Applications have closed.

MRD Recruitment

MRD Recruitment is actively looking for a Customer Service and Logistics Manager for our global manufacturing client. The Customer Services and Logistics Manager will based in Grangemouth, reporting into the Supply Chain Manager.

You will be responsible for managing the customer services and logistics functions, identifying gaps and areas for improvement developing and implementing robust processes.

Through your organisational and relationship building skills, your aim will be to provide and promote excellent customer service throughout the organisation, delivering excellent end-to-end customer service, engaging effectively with both internal and external customers.

Your role will encompass sourcing road, sea and air freight as required within global markets ensuring safety and compliance for both imports of raw materials and exports of finished goods. You will manage the customer service team, making sure that service standards are being met and problems are resolved.

Key responsibilities include;

  • Oversee the lifecycle of orders from receipt through to safe and compliant delivery, working closely with Commercial, Planning, Manufacturing, Logistics and Transport Providers, Trade Compliance, Quality Assurance and Purchasing to ensure the orders arrive on time, in full (OTIF).
  • Communicate any challenges to internal and external customers. Respond to customer service issues in a timely manner.
  • Maintain customer master data and pricing within SAP.
  • Manage the invoice process ensuring shipping costs are calculated accurately and passed assigned to the customer or correct cost centre.
  • Coordinate End to End sampling Process
  • Develop customer satisfaction goals and coordinate with the team to meet and them on a consistent basis. Prepare and issue detailed management reports.
  • The job holder will also be responsible for managing the all aspect of importation of raw materials and exporting of finished goods, including identifying hazardous materials and ensuring all legal requirements are met for transportation and documentation
  • Coordinating annual DGSA audits and implementing corrective actions
  • Manage the approved budget of the customer service and logistics department.
  • Maintain accurate records and documentation, ensuring all legal responsibilities are met.
  • Hire and train new customer service agents.
  • Stay informed on the latest industry techniques and methods.


  • The successful candidate must be passionate about delivering excellent customer service and have a ‘can do’ attitude and be solution driven
  • They must have the ability to work closely with cross functional teams and stakeholders to deliver key business processes.
  • They must have the ability to work flexibly and adapt to changing priorities to meet internal, external business and customer needs.
  • They must have the ability to plan their own work, use initiative and meet deadlines but must also be able to work well within a team environment.
  • They must have an understanding of Transport and Export/Import regulations and be able to demonstrate a methodical yet flexible approach to Logistics/Material Management.
  • They will be detail focused and have excellent organisational and communication skills both verbally and written.
  • They will have leadership experience, be a critical thinker, a problem solver, analytical, and detailed orientated
  • A minimum of 5 years Customer Service experience particularly around communication, processing orders and invoicing
  • Transport planning particularly within import/export
  • SAP experience, particularly in maintaining customer masters and material movement
  • Junior Line Management experience
  • Working with a variety of software packages including MS Office
  • Ability to develop strong working relationships with a range of functions
  • Outstanding written and verbal communication skills.
  • An excellent multi tasker with the ability to respond to changing priorities
  • Excellent leadership and interpersonal skills.
  • Good understanding of management practices and techniques.
  • Strong attention to detail with the ability to manage, organise and update relevant data and associated IT packages
  • Adhere to stated processes/procedures relating to SHE and QA

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Please Note
At DESIblitz Jobs we strongly believe in helping our candidates find the right job and that everyone should have the same opportunities to find meaningful work. Our ethos is to promote diversity in the workplace. As one of our candidates your background or ethnicity shouldn't have any impact on your ability to apply for this job.

Posted 11 months ago